Card Replacement Service

Lost, Stolen, or Damaged Road Transport Cards

We understand that losing your road transport card or having it damaged can be inconvenient. Our efficient card replacement service ensures you're back on track quickly and hassle-free.

Replacement Process

Report the Issue
Contact our customer service to report your lost, stolen, or damaged card.
Verify Your Identity
Provide necessary identification to confirm your card ownership.
Card Deactivation
We'll immediately deactivate your old card to prevent misuse.
New Card Issuance
A new card will be issued with your existing balance transferred.
Card Delivery
Your new card will be delivered to your registered address.

Important Note:

For lost or stolen cards, please report immediately to minimize the risk of unauthorized use. Your prompt action helps us protect your account and ensure a smooth replacement process.

What You Need

Valid government-issued ID
Completed card replacement form
Replacement fee (if applicable)

Infographic showing the step-by-step process of road transport card replacement, including reporting, verification, deactivation, new card issuance, and delivery

Our dedicated team is committed to making your card replacement experience as smooth as possible. We understand the importance of your road transport card for daily commutes and travel. Rest assured, we'll handle your replacement with utmost priority to minimize any inconvenience.

Remember, your new card will be ready for immediate use upon receipt. You can easily top up or recharge your new NOL card at any of our authorized locations or through our online services.